RNIB Campaign against Ticket Office Closures

The public consultation has been extended.

The Royal National Institute for the Blind (RNIB) are leading a campaign against the proposed railway station ticket office closures. The public consultation closes on the 1st September 2023.

The ticket office closures will directly affect blind and partially sighted people including EETN listeners, as the RNIB research shows.

RNIB research demonstrates the importance of ticket offices

According to a recent survey by the RNIB:

  • Only 3 per cent of blind and partially sighted respondents said they could use a ticket vending machine without problems.
  • 76 per cent said they would prefer to buy tickets from a person at a ticket office.

The Department for Transport claims the changes are part of “modernising the railway”, but modernisation doesn’t mean solely relying on apps and touchscreens. Modernisation means inclusivity and not leaving anyone behind.

To find out more about the RNIB campaign or to use the RNIB template to provide your own response please visit the RNIB website Take action to stop rail ticket offices closing